A dormant account refers to an account with no trading activity for a long time. To ensure the security of your account, the system will automatically restrict the trading, fund withdrawal and share transfer-out functions of such accounts. Here is a detailed description of dormant accounts.

Definition criteria for dormant accounts (the following conditions must be met at the same time):

• The account has been inactive in the past three years, with no records of any active operations, including but not limited to securities trading, new stock subscription, fund subscription, fund redemption, deposits, withdrawals, and share transfers.
• The net asset value of the account is below the HKD 100 equivalent.

How can I reactive my dormant account?

To reactive your dormant account, you can contact Longbridge customer service using one of the following methods:

• Online customer service
• Customer service hotline
• Customer service email

Key Takeaways: If the account has no operation for three years or its assets are less than HKD 100, it will be defined as a dormant account. Dormant accounts will have trading, fund withdrawal, and share transfer-out functions suspended. You may contact customer service to reactivate a dormant account.

Disclosures

The information provided herein is for reference only and does not constitute any investment advice.